This Club Subscription Agreement governs your use of Game Set Engage as a club. It supplements, and forms part of, our Terms of Service and should be read together with our Privacy Policy. If there is a conflict between this Agreement and the Terms of Service on a club-specific matter, this Agreement controls.
Who This Agreement Applies To
This Agreement applies to club owners and club team members who create or manage a club on the platform. The club owner is responsible for their team members' use of the Service and for all activity under the club account.
Subscription Plans
We offer subscription plans at several tiers, each with a different active-user capacity:
- Local — for small communities
- City — for growing clubs
- National — for large clubs
- Global — for the largest organizations
Current plan names, user limits, prices, and overage rates are published on our Pricing page, which is the authoritative source. Plans may include a maximum number of active users; usage above that limit incurs per-user overage fees at the rate stated for your plan.
Billing and Payment
- Subscription fees are billed in advance on a monthly or annual basis through our third-party payment processor
- All fees are quoted in US dollars unless otherwise specified
- Auto-renewal: subscriptions renew automatically for successive periods until cancelled. You may cancel future renewals at any time from your dashboard; cancellation takes effect at the end of the current paid period
- You authorize us to charge your payment method for all applicable fees, including overage charges
- We will provide at least 30 days' written notice before any price increase takes effect
- Fees are non-refundable except where required by applicable law
- Failure to pay may result in suspension or termination after written notice and a reasonable cure period
Data Roles and Processing
When you use the Service to collect and manage fan data, you (the club) act as the data controller and GSE acts as the data processor on your behalf for that processing. You are responsible for having a lawful basis for the fan data you process through the platform and for your own compliance with applicable data protection laws.
For certain activities (such as engagement-points calculation and campaign analytics), GSE and the club may act as joint controllers under GDPR Article 26. A Data Processing Addendum (DPA) that meets GDPR Article 28 requirements is incorporated into this Agreement by reference for clubs that process data of EU/EEA or UK residents; the current DPA is available from dpo@gamesetengage.com. See our GDPR Compliance page for details.
Club Responsibilities
You agree to:
- Ensure your campaigns comply with applicable laws, including consumer-protection and marketing laws
- Maintain accurate club, event, and campaign information
- Use fan data only for purposes permitted by the platform and applicable data-protection laws
- Not export, scrape, sell, or use fan personal information for purposes outside the Service
- Keep team-member access appropriate and revoke it promptly when someone leaves
Your Own App and Fan Imports
This section applies if your club uses the Game Set Engage API to run its own fan app, or to create fan accounts from your own records ("importing" fans). Your club owner accepts this version of the Agreement before your club can use the API's server-to-server features.
- Your secret key. Keep your secret API key on your own servers. Anyone who has it can act for your club, so tell us straight away if you think it has leaked, and rotate it.
- Emails to your fans. Fans who register in your app get their email verification message from your club, not from Game Set Engage, and fans you import also get the message that lets them choose a password from you. We give your servers the tokens that go in those links; you send the emails from your own systems, in your club's name and at your own responsibility, and you keep the tokens confidential. Password reset emails and emails confirming a change of email address still come from Game Set Engage.
- A lawful basis and your fans' consent. Import a fan only when you have a lawful basis to give us their name and email address, and their consent to have a Game Set Engage account created for them.
- Tell your fans. Tell each fan you import that you are creating a Game Set Engage account for them, and point them to our Privacy Policy and Fan Terms. An imported fan accepts our Terms of Service, Privacy Policy and Fan Terms the first time they sign in, before they can use the app.
- Emails you mark as verified. When you import a fan and tell us their email is already verified, you confirm that you have checked that this person controls that address. We record that your club confirmed it and rely on it, so don't mark an address as verified unless you have checked it.
- Existing accounts. If an email you import already has a Game Set Engage account, we don't change that account in any way. We tell your club only that the account exists, and you may use that only to invite the fan to sign in to your app.
- Suspending imports. We may suspend your club's imports or server access, and disable accounts created through them, if we believe imports are being misused, for example accounts created without the fan's consent or emails marked as verified that weren't.
Venue Partnerships and Contributions
Clubs may partner with venues, who run check-in campaigns and offers for your fans. Venues make per-event contributions to the club for qualifying fan check-ins and offer redemptions, as configured by the club. GSE facilitates these contributions and retains a commission on them. Contribution rates, commission, and settlement terms are set out in your dashboard and (when payments are enabled) the applicable billing terms. The Venue Partner Agreement governs the venue side of this relationship.
Team Members
Club owners may invite team members to help manage events and campaigns. Team members receive their own login with limited permissions. The club owner remains responsible for all team-member activity and for the lawful use of fan data by the team.
Suspension and Termination
We may suspend or terminate a club account for breach of this Agreement or the Terms of Service, non-payment after notice and a cure period, or where required by law. On termination, your access ends and your data is handled per our Privacy Policy and any applicable DPA. You may close your club account at any time from your dashboard or by contacting us.
Relationship to Other Terms
This Agreement is in addition to our Terms of Service, Privacy Policy, Cookie Policy, GDPR Compliance page, and any applicable DPA. Provisions of the Terms of Service on intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law apply to your use as a club.
Contact
Questions about this Agreement? Contact us at legal@gamesetengage.com.